Job Description
HI!!
Thisis Bhushan from Harjai Computers Pvt Ltd.(ISO 9001 2008 certified)
Weare an ISO 9001 : 2008 IT Consulting company.
Weare currently providing IT Services to almost 200 Companies, which I IncludesCMM, PCMM, CMMI and some reputed Companies in India and International.
Oneof our client , Financial Services Co. is looking For Network &Voice Analyst in Mumbai location
PrimarySkills : Network & Voice Analyst
Job Description :
Voice & Network Analyst
JOB /ROLE PURPOSE:
Responsible for the installation, configuration, maintenance and supportof Telecoms and Call center Infrastructure. Reports to Network and Servers TechnicalManager
QUALIFICATIONS & EXPERIENCE:
Essential
Ability to resolve1st & 2nd level Telecoms & Network infrastructure support calls
Full Understandingof fundamental concepts of Voice and Call center technologies
Minimum 2 to 3years experience (depending on qualifications) in supporting Telecomsenvironment consisting of Avaya Switches : Aura and Definity, CMS, Modular messaging & Audix, Avaya One-Xsuite, AES and NICE voice recording platforms.
Broad levelunderstanding of Network Infrastructure, Internet and Firewalls
Experience on VoIP.
Desirable
An Administrationlevel certification such as ACA (Avaya Certified Associate)
Exposure to Callcenter configurations
Experience on IVRsystems, Call accounting systems, and wallboard systems
Involvement withCapacity planning and Traffic Management
Experience ofsupporting Lans, Wans, Firewalls and Internet infrastructure
Awareness ofproducts such as Layer 3 Switches, Nokia devices for Checkpoint, Solarwinds
Familiarity with ITSecurity issues and Business Continuity Management
CORE SKILLS:
Ability toadminister PBX, and Basic ACD configurations. and IP Telephony
Ability to performbasic administration and manage network infrastructure equipment such as CiscoRouters and Firewalls
Ability to developsound relationships with service team leaders, other IT functions and customers
Ability to updateskills and knowledge relating to future trends in Telecom's technology andindustry standards
Excellent problemsolving skills, a flexible approach with good verbal and written Englishcommunication skills
Quick Learner
Abilityto take a structured, methodical, disciplined approach to procedures
Experience : 2 to 4 yrs
Work Location : Mumbai
Notice Period : Maximum 30 Days
UK working hours
If interested please email at bhushan @harjaicomputers.com
Thanks& Regards
Bhushan
Forour current hot openings Click Here.
4thFloor, Business Park, Near Bajaj Bhavan , SV Road, Malad (West), Mumbai-400064.
(: (+91-22-)28787955 | Ext:409 | Fax: (+91-22-)28737077 | Mobile - 9892629901
bhushan @harjaicomputers.com | www.harjai.com
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Executive Name: Bhushan
Contact Details: 9892629901
Address: 4th Floor Business Park Near Bajaj Bhawan SV Road Malad - W
